Kisan (Farmer) Call Center
BACKGROUND
To address the need of farming community, making use of increased tele-density and Information Technology.
Scope
Providing consultancy to
examine various technological Options, modalities, issues, procedures, implementation
plan, cost estimates, etc and to submit a Report to DAC along with the Request
For Proposal (RFP) document to establish Kisan Call Centers throughout the
Country.
Turnkey implementation and operations of Kisan Call Center for 6 years (January 2004To January 2010, renewable every year).
Benefits
Strengthening Agriculture Information System of Ministry of Agriculture, by making the knowledge available to farmers at their doorstep, on a Toll free telephone number (1551).
Putting the farmers directly in contact with Agriculture experts.
Making authentic field data available for Agriculture Policy decisions.
Key Facts
Languages supported - 22
Call Center Seats - 144 (Started with 84)
Locations - 25 (Started with 8)
Live Response - 6 AM to 10 PM
IVR Response - 10 PM to 6 AM
Days of Operation - 7 Days a week