Kisan (Farmer) Call Center 

BACKGROUND

To address the need of farming community, making use of increased tele-density and Information Technology.

Scope       

Providing consultancy to examine various technological Options, modalities, issues, procedures, implementation plan, cost estimates, etc and to submit a Report to DAC along with the Request For Proposal (RFP) document to establish Kisan Call Centers throughout the Country.

Turnkey implementation and operations of Kisan Call Center for 6 years (January 2004To January 2010, renewable every year). 

Benefits   

Strengthening Agriculture Information System of Ministry of Agriculture, by making the knowledge available to farmers at their doorstep, on a Toll free telephone number (1551).

Putting the farmers directly in contact with Agriculture experts.

Making authentic field data available for Agriculture Policy decisions.

 Key Facts              

Languages supported          - 21

Call Center Seats                 - 116 (Started with 84)

Locations                               - 12 (Started with 8)

Live Response                      - 6 AM to 10 PM

IVR Response                       - 10 PM to 6 AM

Days of Operation                 - 7 Days a week

 

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