The strengths in adopting appropriate technologies to postal applications combine the expertise, excellence and experience of TCIL to offer postal consultancy and turnkey projects worldwide - to share mutual experiences with postal administrations and provide complete postal solutions - in an era where the communication market, technologies, regulations and requirements are fast changing. TCIL is supported by INDIA POST to offer total postal solutions worldwide, by sharing mutual experiences with postal administrations. TCIL offers its consultancy towards the following: 

• Total computerization of Post offices
• Financial, Organisational and Operational restructuring of Postal Services
• Customised software for Postal Operation, Postal Banking and Money Transfers
• Automatic Mail Processing Systems
• Satellite and Terrestrial Networking
• Design & Development of new products and services
• Training & Support services

TCIL has gained substantial expertise with the completion of the pilot project for computerization of post offices in Tashkent, Uzbekistan with customized software in Russian language. In its endeavor to provide world class modernization impetus to postal operations, TCIL provides consultancy in various fields of Postal Consultancy to PAN AFRICAN POSTAL UNION, for its 43 member countries in Africa. TCIL promises whole-hearted support in providing appropriate Postal technologies to member countries, with minimal investment, to maximize the gains of a modern and vibrant post.

Software & Solutions offered by TCIL for Postal Automation:

Counter Automation for Post Offices:

A complete suite of software solution, easy to learn and easy to deploy, for all post office functions, and contains modules on Point of Sale, Accounts, Sub-Accounts, Treasury, Registered Delivery, Money Order payments and MIS reporting.

The software facilitates all postal transactions in a network environment on computer-based multipurpose counter, attached with printers, weighing scales and bar code scanners...

•  All counter services at a single window
•  Cuts down waiting time for customers
•  Prompt and error-free service
•  Facilitates introduction of new services seamlessly
•  Customizable to any requirements and language
• Also integrates back office functions
•  Provides all MIS reports of the Post Office

Postal Banking

A comprehensive Savings Bank software offering total Postal Banking solutions...

• Complete Savings Bank, Time Deposits through Post Office counters
• On-line remote banking capability
• Daily matching of all transactions with Post Office Cash Books
• Daily "audit" tally of all accounts and transactions in the back office
• Security against frauds, misuse and data pilferage
• Context-sensitive self-help and on-line tutor
• MIS reporting

VSAT Money Order Service

VSAT based Money Order transfers provides reach to the deep rural interiors via satellite over a countrywide VSAT network. The software is networked, running on un-manned server stations, promising......

• Many Order booking and printing receipts
• Authorization of MO transmission over VSAT
• Printing of received Money Orders
• On-line audit of payments against receipts
• On-line acknowledgements
• Management Information System Reports
• Transmission of Money Orders 500% faster than manual mode.
• Service and Operation costs are very low

Mail Processing

TCIL provides consultancy and take-up turn-key projects for setting up Automatic Mail Processing Systems to collect, segregate, transport and deliver anywhere in the country within 24 to 48 hours. Focused management, guiding supervision and simplified procedures are adopted for segregating time-sensitive articles of mail from the moment these are received from the customers.

Customer Care and After Sales

An effective system of customer care, after sales service and redressal of public grievances adopts measures for total customer satisfaction. Prime among these measures are...

• Track and Trace a web based application
•  Senior Citizens Counters
•  Customer Information System
•  On-line Helpdesk

E-Post - The next generation post that combines e-mail and traditional post connecting those who are inside the "Net" to those who are not connected.

Benefits

• Those who are within the World Wide Web can avail the advantage of electronic communication.
• This electronic communication can be sent to those who are not having connectivity.
• The customer would be able to get his mail from anywhere in the Globe in a very short time

E-Bill Post - "Electronic Bill Presentment and Payment system" for collection, Consolidation and Settlement of public utility bills electronically between the service provider and his customer through the Post Office.

Benefits

• Collection data accessible to the Biller at any time.
• The Service Provider can get the payment settled from one source.
• It is possible for the citizen to pay his bills from anywhere either in the same city or in another city.

Download Postal Services Brochure